Refunds are requested after we receive and process your return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Your refund will go to the source that it came from: Bank Account to Bank Account, Credit Card to Credit Card, and Check/Money Order will revert to store credit account.
... time until return is processed:
Credit Card: 3-5 business days
Bank Account, Check or Money Order: Up to 10 business days
Store Credit Balance (to request a check, email us): 1 business day
Note: Due to the constantly changing price of singles, we do not accept returns on single cards.
We wish nothing more than for our customers to feel comfortable and safe when ordering from us, without qualms or concerns that their orders will differ from what's stated on their invoices.
The price paid for TCG singles, games, or products will not change once a customer has successfully paid for an order, regardless of any increase in market price following the sale.
Exceptions: On the rare occasion that there is a system glitch or an occurence that is out of our control which changes the price of an item online, we reserve all rights to offer a full refund for the original order or the item in question.
Any store credit that is banked on account, be it from selling cards to the store, having an amount transferred from a different account, being given store credit as a gift, or winning store credit in a tournament, cannot be converted into cash at a later point in time. Banked store credit can only be used to purchase TCG singles and other products in-store or on Stompinggroundsgamesgc.com.